Only residents of Canada who have reached the age of majority in their province of residence may place orders through the Site. Product orders on the Site are available to be picked up or delivered within Canada only.
Your order will be deemed to be accepted only if and when we send a confirmation of the terms of your order to your email address and will be subject to these Terms of Purchase and the additional terms and conditions included in your order.
We may limit quantities available for reservation or sale and we reserve the right at any time to reject or correct any order for any reason whatsoever. Unless otherwise indicated, all prices and other amounts are in Canadian dollars.
Orders made for in-store pick-up will be available for pick-up in the store at the time indicated on the confirmation email you will receive after placing your order.
For orders made for delivery, the delivery date of your purchase depends on the shipping method you have chosen. Our shipping process and options that you may have with regard to shipment, including delivery method, carrier, and estimated date of delivery or time for delivery, are described during the purchase process but we reserve the right to use a substitute carrier for your purchase at any time, at our discretion.
Orders made online for in-store pick-up are payable in store when they are picked up.
Orders made online for delivery will be payable upon shipment. The amount of the order will be charged to the payment method you indicated during the purchase process upon confirmation of shipment of such order. If partial shipment is made, the amount corresponding to the items shipped (and corresponding taxes and charges) through the partial shipment will be charged.
You can pay for any purchase you make online by using a MasterCard or VISA credit card. By submitting your payment by credit card, you authorize NAPA Auto Parts to charge the applicable card for the total amount of your order and you represent and warrant that you are the cardholder of the applicable card. If your card is rejected by the card issuer, your order will not be accepted, and NAPA Auto Parts will have no obligation to fulfill your order.
NAPA Auto Parts believes in customer satisfaction.
Should you decide to return an item within 30 days of your purchase at the original NAPA Auto Parts store where it was purchased, simply present the original purchase receipt1, and we will provide you the option of an exchange or a refund of the purchase price in the original form of payment.2 Certain exceptions and exclusions to our return policy ma apply.
Customers may choose to return:
Please note the distinction between NAPA Auto Parts stores, NAPA AUTOPRO, and NAPA AutoCare centres. While NAPA AUTOPRO and NAPA AutoCare centres can service your vehicle with quality NAPA parts, only participating NAPA Auto Parts stores can accommodate your return requests when provided with your original purchase receipt1.
Exchanges are handled in the same manner as product returns. To exchange a product, simply bring it to the original NAPA Auto Parts of purchase within 90 days of purchase, in its original condition and packaging, and with your original purchase receipt. Email confirmation of your online reservation does not qualify as a receipt or a proof of purchase.
Exceptions and exclusions to our exchanges policy apply, as set out below.
In-store transactions: If you have paid a core charge for an item purchased from NAPA Auto Parts, you are eligible for core credit upon return of the old core unit. Used cores can be returned at any time provided that the replacement parts were purchased at NAPA Auto Parts and that they are returned to the original NAPA Auto Parts store of purchase in the box you received with the new product and that you provide a copy of your original purchase receipt1.
For items delivered to home: Please contact our customer support to process your core return.
Before returning your core, be sure to drain fluids (excluding batteries) from the core and place the latter in a plastic bag to prevent leakage. Then pack the core in the box that contained the new part you purchased from NAPA Auto Parts.
For orders delivered to home, please contact our Support Center at 1-866-GET-NAPA or go to https://www.napacanada.com/en/returns.
Our Support Center will provide you with a Return Authorization and a free shipping label for eligible returns.
Once the item is received and validated, you will receive a credit for the amount of goods plus applicable taxes within the next 15 (fifteen) days.
Note that Shipping fees for the initial transaction are non-refundable.
Important: Same product restrictions apply as for any other return (See list of Exceptions below).
Customer Service will ask for your order information and will confirm if your items can be returned.
NAPA Auto Parts may not be held responsible for shipping delays of any kind. All delivery dates provided are approximate and in no way constitute a promise of delivery upon said dates. No discount, return, or any other form of compensation will be provided to any client for late deliveries or for deliveries on a date other than the one estimated at the time of order.
For special order returns, please contact our Support Center at 1-866-GET-NAPA. Some conditions apply.
These are some exceptions and exclusions to our return policy:
If we discover that a product's price, description, or specifications are misstated or incorrect, we will endeavour to correct the error on our Site. If we make an error with regard to your order, we may correct or cancel an order at any time and/or edit an order to reflect the correction. You will have the right to approve or confirm any increase in price or shipping charges.
OTHER THAN FOR EXPRESS, LEGAL, OR IMPLIED WARRANTIES THAT MAY NOT BE A DISCLAIMER OR EXCLUDED UNDER APPLICABLE LAW, THE PRODUCTS YOU RESERVE OR PURCHASE THROUGH THE SITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY REPRESENTATIONS, WARRANTIES, OR CONDITIONS OF ANY KIND.
[Does not apply if you are a consumer residing in Quebec] UAP AND ITS SUPPLIERS ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, OR EXEMPLARY LOSS OR DAMAGE ARISING FROM, CONNECTED WITH, OR RELATING TO THE PRODUCTS YOU RESERVE OR PURCHASE OR THESE TERMS OF PURCHASE, INCLUDING, BUT NOT LIMITED TO, LOSS OF DATA, BUSINESS, MARKETS, SAVINGS, INCOME, PROFITS, USE, PRODUCTION, REPUTATION, OR GOODWILL, ANTICIPATED OR OTHERWISE, OR ECONOMIC LOSS, UNDER ANY THEORY OF LIABILITY (WHETHER IN CONTRACT, TORT, CIVIL LIABILITY, STRICT LIABILITY, OR ANY OTHER THEORY OF LAW OR EQUITY).
These Terms of Purchase and all related matters are governed solely by the laws of the Province of Quebec without reference to its conflict of laws provisions, and the federal laws of Canada applicable therein. Any dispute arising from, connected with, or relating to these Terms of Purchase or any related matters will be resolved by the laws of the Province of Quebec, Canada, and you hereby irrevocably submit and attorn to the original and exclusive jurisdiction of those courts.
These Terms of Purchase ensure to the benefit of UAP and its successors, assigns, and related persons. You may not assign any rights or obligations that you have under these Terms of Purchase. UAP may assign its rights and obligations under these Terms of Purchase without your consent. If any provision of these Terms of Purchase is held to be invalid or unenforceable for any reason, then the provision will be deemed to be severed from these Terms of Purchase and the remaining provisions will continue in full force and effect. No consent or waiver by UAP of any breach or default in the performance of obligations under these Terms of Purchase will be construed as a waiver of any other breach or default not be effective unless in writing and signed by the party granting this waiver.
The parties have expressly requested and required that these Terms of Purchase and all other related documents be drawn up in the English language. Les parties conviennent et exigent expressément que ces modalités et tous les documents qui s'y rapportent soient rédigés en anglais.
7025 Rue Ontario Est
H1N 2B3 Canada
1 866 438-6272
1Email confirmation of your online reservation does not qualify as a receipt or a proof of purchase. For ship to home orders, user need to provide all information available in user’s account:
2Less the value of any giveaway items (if not part of the return) or other benefits given at the time of the original purchase.