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Frequently Asked Questions

Why does ask for my postal code?

Our website wants to provide you with the most complete product availability. By entering in your postal code and selecting a nearby store, we can give you the most up-to-date product availability. NAPA Auto Parts stores will also let you know if there are any specials that apply to your order.

How safe is shopping at

Shopping at is very safe. uses Secure Socket Layer (SSL) protocol to encrypt all transactions that require personal information. All user data is scrambled over the Internet. The log-out process is designed to protect customers using public computers.

Protecting Yourself

One of the most effective ways to protect yourself when you shop online is to only do business with reputable companies like NAPA Canada. With our Reserve Online and Pick Up in Store ordering, you don’t have to use your credit card online to reserve a product. Just reserve your product and pay for it at your local store.

Where can I find more information about products? offers product information, including manufacturer, cost, availability, and features. Customers can select and compare specific products. However, if you’re looking for more specific information and need some expertise, contact your local NAPA Auto Parts store.

What are the Customer Support business hours?

Customers can shop online at anytime. Customer Support is available 8:00 a.m. to 8:00 p.m. ET, Monday through Friday and 8:00 a.m. to 5:00 p.m. on Saturday. Contact Customer Support via email at [email protected]

Is there a registration fee for

There’s no charge to create an account with It’s completely secure and takes just a few moments.

Why should I create an account with

  • All your searches for parts and accessories will be tailored to you and your vehicle(s).
  • You won’t have to re-enter your vehicle, billing, or shipping information each time you visit
  • You’ll have complete access to your order history.
  • You’ll be able to personalize your account and indicate your communication preferences.
  • You’ll be able to find a NAPA Auto Parts store with ease.

Can I make a purchase on without creating an account?

Yes, if you choose to check out as a guest you will simply receive an order confirmation email and an order shipping information email. However, you will need to re-enter your mailing and billing information for any future orders. We suggest creating a account in order to save time on future orders.

Can I check my order status on without creating an account?

Yes, if you click on the Track Order link within the header or footer section of NAPA Canada, you will be taken to the Track Order page. Once on that page, you will have the option to track an order as a guest by entering in an order number and email address and clicking on the Track Order button. If the order is successfully found, the order details along with real time order status information will be displayed.

Can I check on my order history on without creating an account? does not save guest order history. Order history is a benefit of creating a account.

Why does display GST, PST, or HST?

Since is available in all provinces and territories of Canada, we display the tax applicable at the local NAPA Auto Parts store you selected to pick up your order.

How can I find out about employment opportunities?

If you’re interested in joining the NAPA family, visit