NAPA REWARDS - PROGRAM FAQ

How do I sign up?

You can sign up for NAPA Rewards either in-store or online.

 

In-Store:

Visit a participating NAPA AUTO PARTS store, provide the counterperson your mobile phone number, and you will be automatically registered into the program. You will be able to review your points/rewards balance and receive a $5 Welcome Reward if you link your new NAPA Rewards account to your NAPACanada account (or create a NAPA Canada account.)

Online:

Create a NAPA Canada account and opt-in to NAPA Rewards during sign-up. NAPACanada account members are eligible for a $5 Welcome Reward when linking a new or existing NAPA Rewards account

 

Is there a fee to participate in the program?

There is no fee to participate in NAPA Rewards.

Is there a rewards card that I have to carry?

Not at all. NAPA Rewards is a digital cardless program.

Do you share my personal information or transaction history with others?

No, NAPA does not share customer information with third parties. Your information is only used for managing the NAPA Rewards program.

Is NAPA Rewards available at all NAPA AUTO PARTS stores?

No, not all NAPA Auto Parts Stores locations participate in the NAPA Rewards program. To see if your local store participates click the 'My Store' section at the top of the page and look for the NAPA Rewards badge.

My NAPA store doesn't participate in the program, but I want to be a part of NAPA Rewards? What can I do?

To find a participating NAPA Rewards store, click the “My Store” section at the top of the page and look for the NAPA Rewards badge. If your local NAPA store is not currently participating, please sign up for a NAPA Canada account. We'll notify you via email when stores in your area launch the program.

Is there someone I can talk with if I have questions?

Yes, our customer service team is available 8 a.m. to 5 p.m. EST Monday - Friday at 1-866-438-NAPA (1-866-438-6272) or at [email protected]. You can also check your account status online here at NAPACanada.com/rewards by signing in to your account.

 

 

NAPA REWARDS - EARNING COUPONS FAQ

How do I earn rewards?

Earning rewards is easy! Once you have enrolled in NAPA Rewards you will automatically earn a $5 coupon for every $100 you spend. You will know when you have earned a coupon right away. For in-store purchases the bottom of your receipt will have a message printed confirming your in-store earnings. For online purchases click on the “My Account” drop down at the top of the page and go to your “My NAPA Rewards” section to see your updated rewards balance.

Can I earn rewards for purchases on NAPACanada.com?

Yes. If you have a NAPACanada account and have enrolled in the NAPA Rewards program. Please note that you must be signed into your account when you checkout to earn and redeem rewards and NAPA Rewards.

Can I use earned rewards for multiple purchases in one day?

Yes. Each purchase of $100 will earn coupons. You can earn multiple coupons in one transaction..

Do I get a coupon even if I do not meet the required minimum spend amount?

No. You are required to spend a minimum of $100 in order to receive a $5 coupon.

How long does it take a coupon to show up in my account?

Immediately. You do not have to do anything different. Just give your phone number when you pay for your purchase in store, or sign-in to your account when purchasing at NAPACanada.com ! Coupons will be awarded directly to your account immediately. For in-store purchases the bottom of your receipt will have a message printed confirming your in-store earnings. For online purchases click on the “My Account” drop down at the top of the page and go to your “My NAPA Rewards” section to see your updated rewards balance.

Do NAPA gift cards count towards rewards?

Yes. Whether you purchase a NAPA gift card or pay with a NAPA gift card, if your total before tax is equal or exceeds $100, you can earn a $5 reward.

Can I get points at NAPA Autopro?

Unfortunately, no. At this time, the NAPA Rewards program is only available in participating NAPA AUTO PARTS stores and NAPACanada.com purchases..

Where can I see and keep track of my rewards activity?

Your NAPA Rewards coupons activity summary is located under the “My NAPA Rewards” tab. You can find your detailed activity, such as transactions, coupons earned, and rewards information.

I forgot to claim my Rewards coupons in-store. What should I do?

If you did not receive coupons for your purchase, locate the 6-16 digits Activation Code printed at the bottom of your receipt. Activation Codes will only be printed on receipts of participating stores. Sign-up or log into your NAPACanada.com account and access your My Rewards page within your Account Dashboard. There you will find an Activation Code field where you can enter your Activation Code and immediately redeem your missing Rewards coupons. Only purchases over $100 are eligible for coupon redemption.

More Questions?

Please contact NAPA Rewards at 1-866-468-NAPA (1-866-438-6272), Hours: 8 a.m. to 5 p.m. ET, Monday – Friday.

 

 

NAPA REWARDS - EARNING REWARDS FAQ

How do I earn a NAPA Reward?

Make purchases to accumulate coupons at participating NAPA AUTO PARTS stores or online with a NAPACanada account. Once you've spent $100, you will receive a $5 reward. When you are ready to redeem your reward, visit a participating NAPA AUTO PARTS store or shop on NAPACanada.com . The $5 reward amount will be automatically deducted from your total (minimum $10 purchase) and will display as a reward on your receipt or order confirmation. You will know exactly where you stand by visiting your My NAPA Rewards section to see how many more coupons you have. We will also email you a monthly NAPA Rewards summary. It doesn't get any easier than that!

Do rewards expire?

Yes. Rewards expire 120 days from the time they were earned.

How do I redeem a reward?

You do not have to do anything different. Just pay for your purchase in-store or online with NAPA Rewards number or your opted-in NAPACanada account. Your NAPA Reward will be discounted directly off your purchase price in real time - it will even print the discount right on your receipt! A minimum purchase of $10 is required to redeem a $5 NAPA Reward.

Yes. The $5 reward amount will be automatically deducted from your online purchase.

Will my rewards be applied to purchases on NAPACanada.com?

Yes. The $5 reward amount will be automatically deducted from your online purchase.

What is the minimum spend amount?

The minimum spend amount is simply the amount you must spend to earn a coupon or redeem a NAPA Rewards Reward. This is a minimum of $100 to earn a discount coupon Reward of $5. A minimum purchase of $10 is required to redeem a $5 discount.

Is there a limit on how many rewards can be redeemed per day?

No, but you are limited to one NAPA Reward redemption per transaction.

Where can I find out how long ago a reward was earned?

You can find out how long ago a reward was earned on the “My NAPA Rewards” page, in the My Activity section..

Does the balance of anything over $100 immediately apply towards next purchase/Reward?

No, it is lost.

I shop at multiple NAPA stores. Can I accumulate and redeem rewards at multiple stores?

Yes, as long as the stores participate in the program. At this time, not all stores participate. To find a participating NAPA Rewards store, click the “My Store” section at the top of the page and look for the NAPA Rewards badge.

 

 

NAPA REWARDS - RETURNS FAQ

What happens if I return all or part of a previous purchase?

Your account will be adjusted for the appropriate number of coupons based on what you actually returned for a refund at a participating NAPA location or NAPACanada.com . Rewards will be deducted at a rate of $5 coupons for every $100 or more increment for the returned / credited amount.This is also applicable to cores returned to NAPA Auto Parts stores and by Purolator for refunds.

What happens if I have already redeemed a reward and then returned all or part of a previous purchase?

Since you have already redeemed the reward from your previous level having purchased the required $100, your next level may reflect requiring more than purchasing $100 if the adjusted amount of the return / refund dropped you back to the previous Reward level.

When will I see my points/rewards deducted?

You will see your rewards deducted the next day.

 

 

NAPA REWARDS - MY PROFILE & PREFERENCES FAQ

What information do I need to provide when I complete my profile online?

To complete your NAPA Rewards profile, you will need to sign up for a NAPACanada account. To sign up for a NAPACanada account, you will need to provide your name, email address, and phone number. You will also need to establish a password that is easy for you to remember.

I deactivated my account by mistake, and I had points on it. Can I get my rewards back?

No, you can enroll in the NAPA Rewards Program again, however, any pending NAPA Rewards will be reset.

What if I change my phone number?

Don't worry. Because NAPA Rewards tracks your rewards with your account information, none of your NAPA Rewards, activity will be lost. If you changed the phone number that was registered with NAPA Rewards, simply sign in to your NAPACanada.com account and update the phone number on the “My NAPA Rewards” page in "My Account" to continue to earn points and NAPA Rewards.

Can I review My NAPA Rewards order transaction history online?

Yes, sign in to your NAPACanada.com account. Go to the "My Account" drop down at the top of the page and go to your "My NAPA Rewards" section. All in store and online transactions will be listed.

Can I turn email notifications on/off?

Yes, you can change your email notifications settings in ‘My Account’.

 

 

Frequently Asked Questions

Why does NAPACanada.com ask for my postal code?

Our NAPACanada.com website wants to provide you with the most complete product availability. By entering in your postal code and selecting a nearby store, we can give you the most up-to-date product availability. NAPA Auto Parts stores will also let you know if there are any specials that apply to your order.

How safe is shopping at NAPACanada.com?

Shopping at NAPACanada.com is very safe.

NAPACanada.com uses Secure Socket Layer (SSL) protocol to encrypt all transactions that require personal information. All user data is scrambled over the Internet. The log-out process is designed to protect customers using public computers.

Protecting Yourself

One of the most effective ways to protect yourself when you shop online is to only do business with reputable companies like NAPA Canada. With our Reserve Online and Pick Up in Store ordering, you don’t have to use your credit card online to reserve a product. Just reserve your product and pay for it at your local store.

Where can I find more information about products?

NAPACanada.com offers product information, including manufacturer, cost, availability, and features. Customers can select and compare specific products. However, if you’re looking for more specific information and need some expertise, contact your local NAPA Auto Parts store.

What are the Customer Support business hours?

Customers can shop online at NAPACanada.com anytime. Customer Support is available 8:00 a.m. to 8:00 p.m. ET, Monday through Friday and 8:00 a.m. to 5:00 p.m. on Saturday. Contact Customer Support via email at [email protected].

CAN I CANCEL MY ONLINE ORDER ONCE IT’S CONFIRMED?

Yes and no. Buy online pick up in store orders can be cancelled up until pick up, either by contacting customer support or the store itself. However, ship to home orders may only be cancelled within 30 minutes of being made online, during regular business hours, Monday through Friday. Although, it is impossible to guarantee cancellation, at any time.

Is there a registration fee for NAPACanada.com?

There’s no charge to create an account with NAPACanada.com. It’s completely secure and takes just a few moments.

Why should I create an account with NAPACanada.com?

• All your searches for parts and accessories will be tailored to you and your vehicle(s).
• You won’t have to re-enter your vehicle, billing, or shipping information each time you visit NAPACanada.com.
• You’ll have complete access to your order history.
• You’ll be able to personalize your account and indicate your communication preferences.
• You’ll be able to find a NAPA Auto Parts store with ease.

Can I make a purchase on NAPACanada.com without creating an account?

Yes, if you choose to check out as a guest you will simply receive an order confirmation email and an order shipping information email. However, you will need to re-enter your mailing and billing information for any future orders. We suggest creating a NAPACanada.com account in order to save time on future orders.

Can I check my order status on NAPACanada.com without creating an account?

Yes, if you click on the Track Order link within the header or footer section of NAPA Canada, you will be taken to the Track Order page. Once on that page, you will have the option to track an order as a guest by entering in an order number and email address and clicking on the Track Order button. If the order is successfully found, the order details along with real time order status information will be displayed.

Can I check on my order history on NAPACanada.com without creating an account?

NAPACanada.com does not save guest order history. Order history is a benefit of creating a NAPACanada.com account.

Why does NAPACanada.com display GST, PST, or HST?

Since NAPACanada.com is available in all provinces and territories of Canada, we display the tax applicable at the local NAPA Auto Parts store you selected to pick up your order.

WHY AM I BEING CHARGED TWICE ON MY BUY ONLINE PICK UP IN STORE ORDER?

You are not. The first charge you see is only an authorization taken on your credit card when you place your order, to ensure that the funds are available. Once you pick up your order in store, the payment will be captured and the authorization will be reversed.

WHY AM I BEING CHARGED 5% MORE ON MY BUY ONLINE PICK UP IN STORE ORDER?

You are not. The 5% extra is only added to the authorization for environmental fees which might change between the time you order and the time you pick your order up in store. When you pick up your order in store, you will only be charged the actual amount of your order.

DOES NAPACANADA.COM ACCEPT VISA DEBIT CARDS?

No. At this time, we only accept credit cards and Paypal.

CAN I EXPECT MY ORDER DELIVERED BY THE STORE ON SATURDAY?

No, unfortunately, the stores that do offer home delivery, do not offer this service over the weekend.

How can I find out about employment opportunities?

If you’re interested in joining the NAPA family, visit www.uapinc.com/career