NAPA Auto Parts NAPA Montréal
2085 AV HAIG
MONTRÉAL,  QC  H1N 3E2
(514) 351-4210
Reserve Online Participant
Flyer Program Participant
Store Hours
OPEN NOW
Mon-Fri:8:00 AM-5:30 PM
Sat:8:00 AM-12:00 PM
Sun:Closed
This store has been geolocated for you.
text.skipToNavigation

Resource Center

Quick Links

FREE RETURNS

NAPA Auto Parts believes in customer satisfaction.

RETURN POLICY

  • Return products within 30 days of the day of purchase or delivery.
  • It is free to return products purchased online or in-store; 0% restocking fee and free return shipping.
  • Parts must be in their original packaging and condition to qualify for a refund.
  • Parts cannot be returned if installation has been attempted or they are damaged in any way.
  • Eligible used cores must be returned in the box that contained the new product (more details in the Returning a Used Core section below).
  • Return any eligible item received in damaged or defective condition.
  • Return any eligible item received in error.
  • Parts shipped to home must be shipped back using the prepaid Purolator return shipping label provided.
  • Refunds are processed within two to five business days by the original method of payment.
  • We do not reimburse for labour costs, service charges or any other expenses incurred by the consumer.

EXCHANGES

Exchanges are handled in the same manner as product returns. To exchange a product, simply bring it to the original NAPA Auto Parts store of purchase within 30 days of purchase, in its original condition and packaging, and with your original purchase receipt1.

Only products purchased at a NAPA Auto Parts store can be exchanged. All other purchases are only eligible for refunds where applicable.

RETURNING ITEMS IN-STORE

If you purchased a product at a NAPA Auto Parts store, you must return the product to the store where you completed your purchase within 30 days of purchase. These steps are also applicable if you purchased or reserved your product online and picked it up in-store.

Present your original receipt¹ at the NAPA Auto Parts store where the product was purchased.

We will give you the option of an exchange or a refund of the purchase price in the original form of payment.Certain exceptions and exclusions to our return policy may apply.

Products must be returned to the same NAPA Auto Parts store where they were purchased.

Present your original receipt¹
at the NAPA Auto Parts store
where the product was purchased.

We will give you the option of an exchange or a refund of the purchase price in the original
form of payment.

Products must be returned to the same NAPA Auto Parts store where they were purchased.*

*Certain exceptions and exclusions to our return policy may apply.

RETURNING ITEMS SHIPPED TO HOME

If you purchased a product online and had it shipped to your home, you may return the product within 30 days of delivery by shipping it back to us to obtain a refund. Please contact our Support Centre at 1-866-GET-NAPA (1-866-438-6272) or contact us. Customer Service will ask for your order information and will confirm if your items can be returned. Products shipped to home cannot be exchanged.

Contact Customer Service at 1-866-438-6272 or info@napacanada.com. Send a picture of the item in its original packaging and state the reason you want to return the item to confirm if it can be returned.

Our Customer Support Centre will respond to your request within 24 hours and provide you with a return authorization and a free Purolator return shipping label.

The product will be returned by Purolator to our facilities.

Once the item is received and validated, you will receive a credit for goods plus applicable taxes within the next 15 days.* Shipping fees for the initial transaction are non-refundable.

Contact Customer Service
at 1-866-438-6272 or [email protected].
Send a picture of the item
in its original packaging and state the reason you want to return the item to confirm if
it can be returned.

Our Customer Support
Centre will respond to your request within 24 hours
and provide you with a return authorization and a free Purolator return shipping label.

The product will be returned by Purolator to
our facilities.

Once the item is received and validated, you will receive a credit for goods plus applicable taxes within the next 15 days.*

*Shipping fees for the initial transaction are non-refundable.

SPECIAL ORDERS

For special-order returns, please contact our Support Centre at 1-866-GET-NAPA (1-866-438-6272). Some conditions apply.

EXCEPTIONS AND EXCLUSIONS

These are some exceptions and exclusions to our return policy:

  • Returns, exchanges, or warranties on an item without your original purchase receipt 1 will not be accepted.
  • Defective items are subject to the manufacturer’s warranty.
  • Special application automotive parts, including tuning, performance enhancement, custom-made and/or products cut to length or modified are non-returnable.
  • Giveaway items have no warranties, returns or refunds.
  • Gift cards are non-refundable and non-exchangeable.
  • Application automotive parts that have been installed are non-returnable. For safety reasons, parts sealed by a plastic bag will not be accepted if the seal or bag has been opened.
  • Tinted paint and stain products, chemicals, oils, grease, and lubricants cannot be returned or refunded.
  • Electrical test equipment (scan tools) are non-returnable and non-refundable.
  • Personal safety products (respiratory protection, ear protection, fall protection, coveralls, first aid kits) cannot be returned or refunded.
  • Books and shop manuals are non-returnable and non-refundable.
  • Clearance or final sale merchandise cannot be returned and are not eligible for refunds.

 

Please note the distinction between NAPA Auto Parts stores, NAPA AUTOPRO, and NAPA AutoCare Centres. While NAPA AUTOPRO and NAPA AutoCare Centres can service your vehicle with quality NAPA parts, only participating NAPA Auto Parts stores can accommodate your return requests when provided with your original purchase receipt.1

 

 

USED CORE RETURNS

 

WHAT IS A CORE?

When a vehicle is repaired, the old part that is replaced is called a used core. Certain types of auto parts can be recycled or, more specifically, remanufactured for future sale. Those parts have a core price that is used as a deposit on the portion of the part that can be remanufactured, which is designed to encourage the return of the old part. Returning cores can save you money on replacement parts.

WHAT IS A CORE DEPOSIT?

The core charge, sometimes called a "core deposit," is the additional charge you pay until you return your old part. If you don't have the core at the time of purchase, you must pay the core charge. That charge is refunded to you when you return the core.

HOW DO I RETURN A USED CORE?

The process of returning a core is the same as for a regular part: the core must be returned in the same way it was purchased (in-store or by return shipping). Cores must be packed in the box that contained the new part you purchased from NAPA Auto Parts.

  • In-store purchase:
  • If you have paid a core charge for an item purchased from NAPA Auto Parts, you are eligible for core credit upon return of the old core unit. Used cores can be returned at any time provided that the replacement parts were purchased at NAPA Auto Parts and that they are returned to the original NAPA Auto Parts store of purchase. A used core must be returned in the box you received with the new product, and you must show the original purchase receipt.

  • Items shipped to home:
  • Contact our Customer Service Centre for a Purolator return shipping label.

CANCELLATIONS

HOW DO I CANCEL AN ORDER?

Normally, there is very limited time to cancel an order because the order is forwarded to the warehouse immediately after the order confirmation process is complete.

  • Ship-to-home orders
  • To check whether an order can be cancelled or not, you will have to contact our Support Centre at 1-866-GET-NAPA (1-866-438-6272). If processing of the order has already started, it cannot be cancelled. However, you can initiate a return of the unopened package once you receive it.

  • In-store pickup orders
  • You can call the NAPA Auto Parts store where you placed the order, and they can cancel the order for you.

NAPA Auto Parts cannot be held responsible for shipping delays of any kind. All delivery dates provided are approximate and in no way constitute a promise of delivery upon said dates. No discount, return or any other form of compensation will be provided to any customer for late deliveries or for deliveries on a date other than the one estimated at the time of order.

1 Email confirmation of your online reservation does not qualify as a receipt or proof of purchase. For ship-to-home orders, users must provide all information available in their account.

2 Less the value of any giveaway items (if not part of the return) or other benefits given at the time of the original purchase.

FREE RETURNS

NAPA Auto Parts believes in customer satisfaction.

RETURN POLICY

  • Return products within 30 days of the day of purchase or delivery.
  • It is free to return products purchased online or in-store; 0% restocking fee and free return shipping.
  • Parts must be in their original packaging and condition to qualify for a refund.
  • Parts cannot be returned if installation has been attempted or they are damaged in any way.
  • Eligible used cores must be returned in the box that contained the new product (more details in the Returning a Used Core section below).
  • Return any eligible item received in damaged or defective condition.
  • Return any eligible item received in error.
  • Parts shipped to home must be shipped back using the prepaid Purolator return shipping label provided.
  • Refunds are processed within two to five business days by the original method of payment.
  • We do not reimburse for labour costs, service charges or any other expenses incurred by the consumer.

EXCHANGES

Exchanges are handled in the same manner as product returns. To exchange a product, simply bring it to the original NAPA Auto Parts store of purchase within 30 days of purchase, in its original condition and packaging, and with your original purchase receipt1.

Only products purchased at a NAPA Auto Parts store can be exchanged. All other purchases are only eligible for refunds where applicable.

RETURNING ITEMS IN-STORE

If you purchased a product at a NAPA Auto Parts store, you must return the product to the store where you completed your purchase within 30 days of purchase. These steps are also applicable if you purchased or reserved your product online and picked it up in-store.

Present your original receipt¹ at the NAPA Auto Parts store where the product was purchased.

We will give you the option of an exchange or a refund of the purchase price in the original form of payment.Certain exceptions and exclusions to our return policy may apply.

Products must be returned to the same NAPA Auto Parts store where they were purchased.

Present your original receipt¹
at the NAPA Auto Parts store
where the product was purchased.

We will give you the option of an exchange or a refund of the purchase price in the original
form of payment.

Products must be returned to the same NAPA Auto Parts store where they were purchased.*

*Certain exceptions and exclusions to our return policy may apply.

RETURNING ITEMS SHIPPED TO HOME

If you purchased a product online and had it shipped to your home, you may return the product within 30 days of delivery by shipping it back to us to obtain a refund. Please contact our Support Centre at 1-866-GET-NAPA (1-866-438-6272) or contact us. Customer Service will ask for your order information and will confirm if your items can be returned. Products shipped to home cannot be exchanged.

Contact Customer Service at 1-866-438-6272 or info@napacanada.com. Send a picture of the item in its original packaging and state the reason you want to return the item to confirm if it can be returned.

Our Customer Support Centre will respond to your request within 24 hours and provide you with a return authorization and a free Purolator return shipping label.

The product will be returned by Purolator to our facilities.

Once the item is received and validated, you will receive a credit for goods plus applicable taxes within the next 15 days.* Shipping fees for the initial transaction are non-refundable.

Contact Customer Service
at 1-866-438-6272 or [email protected].
Send a picture of the item
in its original packaging and state the reason you want to return the item to confirm if
it can be returned.

Our Customer Support
Centre will respond to your request within 24 hours
and provide you with a return authorization and a free Purolator return shipping label.

The product will be returned by Purolator to
our facilities.

Once the item is received and validated, you will receive a credit for goods plus applicable taxes within the next 15 days.*

*Shipping fees for the initial transaction are non-refundable.

SPECIAL ORDERS

For special-order returns, please contact our Support Centre at 1-866-GET-NAPA (1-866-438-6272). Some conditions apply.

EXCEPTIONS AND EXCLUSIONS

These are some exceptions and exclusions to our return policy:

  • Returns, exchanges, or warranties on an item without your original purchase receipt 1 will not be accepted.
  • Defective items are subject to the manufacturer’s warranty.
  • Special application automotive parts, including tuning, performance enhancement, custom-made and/or products cut to length or modified are non-returnable.
  • Giveaway items have no warranties, returns or refunds.
  • Gift cards are non-refundable and non-exchangeable.
  • Application automotive parts that have been installed are non-returnable. For safety reasons, parts sealed by a plastic bag will not be accepted if the seal or bag has been opened.
  • Tinted paint and stain products, chemicals, oils, grease, and lubricants cannot be returned or refunded.
  • Electrical test equipment (scan tools) are non-returnable and non-refundable.
  • Personal safety products (respiratory protection, ear protection, fall protection, coveralls, first aid kits) cannot be returned or refunded.
  • Books and shop manuals are non-returnable and non-refundable.
  • Clearance or final sale merchandise cannot be returned and are not eligible for refunds.

 

Please note the distinction between NAPA Auto Parts stores, NAPA AUTOPRO, and NAPA AutoCare Centres. While NAPA AUTOPRO and NAPA AutoCare Centres can service your vehicle with quality NAPA parts, only participating NAPA Auto Parts stores can accommodate your return requests when provided with your original purchase receipt.1

 

 

USED CORE RETURNS

 

WHAT IS A CORE?

When a vehicle is repaired, the old part that is replaced is called a used core. Certain types of auto parts can be recycled or, more specifically, remanufactured for future sale. Those parts have a core price that is used as a deposit on the portion of the part that can be remanufactured, which is designed to encourage the return of the old part. Returning cores can save you money on replacement parts.

WHAT IS A CORE DEPOSIT?

The core charge, sometimes called a "core deposit," is the additional charge you pay until you return your old part. If you don't have the core at the time of purchase, you must pay the core charge. That charge is refunded to you when you return the core.

HOW DO I RETURN A USED CORE?

The process of returning a core is the same as for a regular part: the core must be returned in the same way it was purchased (in-store or by return shipping). Cores must be packed in the box that contained the new part you purchased from NAPA Auto Parts.

  • In-store purchase:
  • If you have paid a core charge for an item purchased from NAPA Auto Parts, you are eligible for core credit upon return of the old core unit. Used cores can be returned at any time provided that the replacement parts were purchased at NAPA Auto Parts and that they are returned to the original NAPA Auto Parts store of purchase. A used core must be returned in the box you received with the new product, and you must show the original purchase receipt.

  • Items shipped to home:
  • Contact our Customer Service Centre for a Purolator return shipping label.

CANCELLATIONS

HOW DO I CANCEL AN ORDER?

Normally, there is very limited time to cancel an order because the order is forwarded to the warehouse immediately after the order confirmation process is complete.

  • Ship-to-home orders
  • To check whether an order can be cancelled or not, you will have to contact our Support Centre at 1-866-GET-NAPA (1-866-438-6272). If processing of the order has already started, it cannot be cancelled. However, you can initiate a return of the unopened package once you receive it.

  • In-store pickup orders
  • You can call the NAPA Auto Parts store where you placed the order, and they can cancel the order for you.

NAPA Auto Parts cannot be held responsible for shipping delays of any kind. All delivery dates provided are approximate and in no way constitute a promise of delivery upon said dates. No discount, return or any other form of compensation will be provided to any customer for late deliveries or for deliveries on a date other than the one estimated at the time of order.

1 Email confirmation of your online reservation does not qualify as a receipt or proof of purchase. For ship-to-home orders, users must provide all information available in their account.

2 Less the value of any giveaway items (if not part of the return) or other benefits given at the time of the original purchase.